We hope you love your Fiddy purchase. As many of our pieces are handmade and produced in limited quantities, please review this policy carefully before placing your order.
Change of Mind
We generally do not accept returns, exchanges or refunds due to change of mind, including incorrect selection of design, size or quantity by the customer.
Please review your order carefully before completing payment.
### Handmade Batik Variations
Every Fiddy batik piece is individually handcrafted.
Minor differences in colour, brush strokes, pattern placement, wax lines and finishing are natural characteristics of handmade batik and are not considered defects.
Colours may also vary slightly due to lighting, photography and individual screen settings.
Wrong or Defective Items
If you receive an incorrect item or an item with a significant manufacturing defect, please contact us within *7 days of receiving your order*.
Please provide:
* Your order number
* Clear photographs or videos showing the issue
* A brief description of the issue
Our team will review your request and, where appropriate, offer a replacement, exchange, store credit or refund.
Items should remain unworn, unwashed and in their original condition while the request is being reviewed.
Preorder Items
Preorder purchases cannot generally be cancelled or refunded solely due to a change of mind or because the customer no longer wishes to wait within the estimated preorder timeline stated on the product page.
If there is a material issue with fulfilment or a significant change to the estimated timeline, please contact our customer service team for assistance.
Sale, Clearance & Fiddy 2nd Chance / As-Is Items
Products clearly identified as *Sale, Clearance, Fiddy 2nd Chance, As-Is, Defect Sale* or similar may have specific conditions stated on their respective product pages.
For Fiddy 2nd Chance / As-Is items, imperfections are disclosed as part of the nature of the sale and the products are offered at reduced prices.
Known or disclosed imperfections associated with these products are not grounds for return, exchange or refund.
Refund Processing
Once a refund has been approved, it will be returned through the original payment method where possible.
Processing times may vary depending on the payment provider, bank or financial institution.
For Buy Now, Pay Later transactions, including Atome where available, approved refunds will be processed through the respective payment provider and may be subject to that provider's processing timeline.
Consumer Rights
Nothing in this policy excludes or limits any rights or remedies available to customers under applicable Malaysian consumer protection laws.